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Return PolicyReturn Policy

Last updated April 01, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or exchange. Please see below for more information on our return policy.

RETURNS

 All returns must be postmarked within four (4) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

 To return an item, please email customer service at sales@creatagroup.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Creata Poojaghar Nagpur

Attn: Returns

RMA #

Plot No. 18/19 Gagandeep Soc, Near Kalode College Manewada  Omkar Nagar  Nagpur, Maharashtra 440027  India   

Please note you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

EXCEPTIONS  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.  

Please Note

  • A 10% restocking fee will be charged for all returns.
  • Sale items are FINAL SALE and cannot be returned.           

  QUESTIONS

If you have any questions concerning our return policy, please contact us at +918888344449 sales@creatagroup.com 

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